At HAZIQ Health Shop, we aim to provide reliable and convenient delivery of our herbal and wellness products to customers across Pakistan.

Please read the following information before placing your order.

1. Delivery Across Pakistan

HAZIQ Health Shop delivers products to customers across Pakistan.

We use courier and delivery services to deliver orders to the address provided during checkout.

Delivery availability may vary for certain remote or restricted areas.

2. Order Processing

Orders are normally processed after they are successfully placed and confirmed.

Our team may contact you by phone or email to confirm your order, particularly for Cash on Delivery (COD) orders.

Orders are generally prepared for dispatch during our normal working days.

Processing may take additional time during:

  • Public holidays
  • Promotional campaigns
  • High-order periods
  • Unforeseen operational circumstances

3. Delivery Time

Estimated delivery time may vary depending on your location and courier service.

Generally, orders may take approximately:

  • Major cities: 2–5 working days
  • Other areas: 3–7 working days
  • Remote areas: Additional time may be required

These are estimated delivery times and are not guaranteed.

Courier delays may occur because of weather, public holidays, security conditions, incorrect addresses, or other circumstances outside our control.

4. Shipping Charges

Shipping charges are calculated according to the applicable delivery option and order details.

The applicable shipping cost will be displayed during checkout before you place your order.

Free Shipping

Free shipping is available on orders of Rs. 2,500 or more within Pakistan, subject to the current offer and delivery-area eligibility.

Orders below the free-shipping threshold may be subject to standard delivery charges.

We reserve the right to change or discontinue promotional shipping offers.

5. Cash on Delivery

Cash on Delivery may be available for eligible orders and locations.

When selecting COD:

  • Provide a valid phone number.
  • Provide your complete delivery address.
  • Keep the required amount available when the courier arrives.
  • Be available to receive the order.

Repeated refusal or cancellation of COD orders may result in COD availability being restricted for future purchases.

6. Accurate Delivery Information

Customers are responsible for providing accurate delivery information during checkout.

Please carefully check:

  • Full name
  • Phone number
  • House/Street address
  • City
  • District
  • Postal code, where applicable

HAZIQ Health Shop cannot be held responsible for delivery problems caused by an incorrect or incomplete address or contact information provided by the customer.

7. Order Confirmation

After placing an order, you may receive an order confirmation by email or other communication method.

For certain orders, our team may contact you to confirm the order before dispatch.

If we cannot verify the information provided, the order may be delayed or cancelled.

8. Order Tracking

When tracking information is available, customers may receive shipment or tracking details through the contact information provided during checkout.

Tracking availability depends on the courier service used for the order.

If you have not received your order within the expected delivery period, please contact our support team with your order number.

9. Delivery Attempts

The courier may make one or more attempts to deliver your order.

If the customer is unavailable, provides an incorrect address, or does not respond to the courier, the parcel may be returned to us.

Additional delivery charges may apply if an order needs to be dispatched again because of customer-related delivery issues.

10. Damaged Packages

Please inspect your package when you receive it.

If the package appears seriously damaged, leaking, opened, or tampered with, please contact us as soon as possible.

We may request photographs or other information to investigate the issue with the courier.

11. Wrong or Missing Products

If you receive an incorrect product or an item is missing from your order, contact us as soon as possible.

Please provide:

  • Order number
  • Customer name
  • Description of the issue
  • Photos of the received products
  • Photos of the package where applicable

Our team will review the issue and provide an appropriate solution.

12. Delivery Delays

Although we aim to deliver orders within the estimated delivery period, delays can sometimes occur.

Possible causes include:

  • Weather conditions
  • Public holidays
  • Courier delays
  • Incorrect delivery information
  • Remote delivery locations
  • Security or road conditions
  • High order volumes
  • Unforeseen circumstances

We will try to assist customers in resolving delivery issues as quickly as reasonably possible.

13. Order Cancellation Before Dispatch

If you need to cancel an order, contact us as soon as possible.

Cancellation may be possible if the order has not yet been dispatched.

Once an order has been handed over to the courier, cancellation may no longer be possible.

14. Returns and Delivery Charges

Returns and refunds are handled according to our Refund and Returns Policy.

If a product was incorrectly supplied or arrived damaged due to an issue on our side, we will review the situation and advise you regarding return shipping.

For other types of returns, the customer may be responsible for the return shipping cost.

15. Remote Areas

Some remote or hard-to-reach locations may have:

  • Longer delivery times
  • Additional courier charges
  • Limited delivery availability

If your location cannot be serviced by our available courier partners, our team may contact you to discuss the available options.

16. Contact Us

If you have questions about shipping or delivery, please contact us:

HAZIQ Health Shop

Phone: +92 333 3377724
Email: support@haziqhealthshop.com
Email: info@haziqhealthshop.com

Website: haziqhealthshop.com

Please include your order number when contacting us about an existing order so our team can assist you more quickly.