Overview

At HAZIQ Health Shop, we are committed to providing quality herbal and wellness products to our customers.

Our refund and returns policy allows customers to request a return or replacement in cases where a product is received damaged, defective, incorrect, or significantly different from the product ordered.

Because our products include herbal, health, and personal wellness products, certain products may not be eligible for return once they have been opened or used.

Return Eligibility

To be eligible for a return or replacement:

  • You must contact us within 7 days of receiving your order.
  • The product must be unused and in its original condition.
  • The product should remain in its original packaging.
  • You must provide your order number or proof of purchase.
  • The product must qualify under our return conditions.

Opened, used, or partially consumed herbal products generally cannot be returned for health, hygiene, and safety reasons.

Damaged or Incorrect Products

If you receive a damaged, defective, leaking, or incorrect product, please contact us as soon as possible.

To help us process your request, please provide:

  • Order number
  • Customer name
  • Description of the problem
  • Clear photographs of the product
  • Photographs of the packaging, if damaged

Our team will review the issue and determine whether a replacement or refund is appropriate.

Non-Returnable Products

For health, hygiene, and safety reasons, we generally do not accept returns for:

  • Opened herbal products
  • Used or partially consumed products
  • Products without their original packaging
  • Products damaged due to improper storage or handling
  • Products returned without prior approval
  • Products returned after the applicable return period

Products should be stored according to the instructions provided on their packaging.

Refunds

Once an approved returned product has been received and inspected, we will notify you whether your refund has been approved or rejected.

If your refund is approved, the refund will be processed through the appropriate payment method.

For online payments, the refund may be issued through the original payment method, depending on the payment provider.

For Cash on Delivery orders, please contact our support team to arrange the appropriate refund method.

Refund processing times may vary depending on the payment method and financial institution.

Late or Missing Refunds

If you have been notified that your refund has been processed but have not received it yet:

  1. Check your bank or payment account again.
  2. Contact your payment provider or bank.
  3. Allow additional processing time if required.

If you still have not received your refund, please contact us at:

support@haziqhealthshop.com

Sale Items

Sale and promotional products may be subject to different refund or return conditions.

If a sale item is damaged, defective, or incorrectly supplied, please contact our support team for assistance.

Exchanges and Replacements

We may replace a product if it:

  • Arrived damaged
  • Is defective
  • Is the wrong product
  • Was damaged during delivery

Replacement products are subject to availability.

If the same product is unavailable, we may provide an alternative solution or refund where appropriate.

Order Cancellation

If you want to cancel an order, please contact us as soon as possible.

For Cash on Delivery orders, cancellation requests should preferably be made before the order is dispatched.

Once an order has been dispatched or handed over to the courier, cancellation may no longer be possible and the order may need to be handled according to our return policy.

Shipping Returns

Do not send a product back to us without contacting our support team first.

If your return is approved, we will provide instructions about where and how to return the product.

If the return is required because we sent the wrong or damaged product, we will advise you regarding the return shipping arrangements.

For returns requested for other reasons, the customer may be responsible for the return shipping cost.

Original shipping charges may not be refundable unless the return is due to an error on our part.

Product Condition and Storage

Customers are responsible for properly storing products after delivery.

We cannot normally accept responsibility for damage caused by:

  • Direct sunlight
  • Excessive heat
  • Moisture
  • Improper storage
  • Improper handling
  • Opening or using the product after delivery

Always follow the storage instructions provided on the product packaging.

How to Request a Return or Refund

To request a return, replacement, or refund, please contact our support team.

Please provide:

Order Number: Your order number
Name: Your full name
Reason: Details of the issue
Photos: Product and packaging photos where applicable

Our team will review your request and provide further instructions.

Need Help?

If you have questions about refunds, returns, replacements, or cancellations, contact us:

HAZIQ Health Shop

Phone: +92 333 3377724
Email: support@haziqhealthshop.com
Email: info@haziqhealthshop.com

Website: haziqhealthshop.com

Thank you for choosing HAZIQ Health Shop.